Revolutionizing the Lawn Care Industry
Victory Lawns Has Been Looking For Ways to Be “Different” Since Day One.
Before we had a reputation for great customer service and excellent quality, we had to find a way to convince potential clients to give us a try. So, we implemented The Guarantee – not just any guarantee, anyone can say “satisfaction guaranteed.” We got specific, put it in writing, posted it on our website and made it bold! Seriously, name another lawn company that guarantees (in writing) your complete satisfaction with every service call! And if anything about that service disappoints you, the company will immediately fix the issue at their expense without argument, complaint, or excuse. And after attempting to fix your concern, you were still dissatisfied, they would (without argument), pay another lawn care company of YOUR choosing to fix your concern.
We are one of the few companies who enforce a 100% legal work force. Crazy as it sounds, we actually answer the phone lines every time our clients call! We actually get out of the office and out of our trucks to work with our teams and properly train them. We discuss safety and communication – we don’t just hire new employees, hand them the keys, and just hope they drive safely or trim your shrubs correctly.
No – we re-train every new hire to our standards, and to put it simply our standards are tough. Many times, we’ve had potential employees not make the cut because we do a vigorous training regime and require them to maintain our standards – only the great ones make it.
When we started Victory Lawns, all we knew to do was to take unusually good care of our clients. A great many clients have sent us hand-written notes of appreciation, and we frequently receive quick email notes saying thank you! We serve hundreds of happy customers in the Memphis/Collierville area. My guess….it’s because our team is made up of uncommonly good people who care about doing good business!